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Holidays in Paxos - the AITO quality charter
Planos Holidays is a member of AITO,
the Association of Independent Tour Operators. Established in 1976, the
AITO symbol has become the hallmark of good holidays from specialist tour
operators. All AITO companies are fully bonded 
and
governed by AITO's independent dispute settlement service, which means that
you are in safe hands when you book with an AITO member. The common aim of
AITO members is to provide an attractive alternative to mass-market holidays,
combining high standards backed up with a more knowledgeable, personal and
caring service.
AITO is an association of small to medium-sized tour operating companies, all independent of the vertically integrated groups within the industry. AITO members specialise in particular areas or types of holiday and all are dedicated to providing quality products backed up by a high level of personal service.
AITO defines quality as "providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customer's reasonable expectations, regardless of the type of holiday sold or the price paid".
This is how we aim to achieve it
Accurate brochures: AITO members ensure that their brochures clearly and accurately describe the holidays and services offered.
Product improvements: AITO members listen to their customers and welcome suggestions for improving standards. All customers receive a post-holiday questionnaire.
Professional service: AITO members are committed to high standards of personal service, maintained by the thorough training of employees.
Financial security: AITO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients' money.
Exclusive membership: AITO has strict membership criteria which must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice which governs their operational conduct.
Environmental issues: AITO is committed to raising the level of environmental awareness within the industry.
Finally: In the unlikely event that a dispute between an AITO member and customer cannot be resolved amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and binding conclusion.